To start remote control help:
- Click here to open teamviewer.com
- Click the "Join Remote Control session" link.
- You'll be promted what you want to do with the file.
- The options will depend on what browser you're using, please choose to either "Run" or "Open".
(If it doesn't offer to open or run, but only to save, save the file somewhere you can find it again, i.e. your desktop.)